LG's front loaders routinely run 12-19 years with minimal repairs, and this black steel flagship inherits that bulletproof direct-drive motor and easy serviceability. The odd catch: climbing to this trim level strips out the basic soak cycle cheaper models include, the auto-dispense softener compartment leaks if you use vinegar, and a few chemically sensitive owners couldn't shake the new-machine off-gassing smell even after multiple hot washes. Buy if you want a quiet, decade-plus workhorse and can live without a few conveniences; skip if you need every feature to work intuitively or have scent sensitivities, the mid-range 4000 series gives you most of the durability for less money and fewer quirks.
Samsung wrapped a genuinely clever AI washing system in hardware that self-destructs on a schedule. Control boards die within two to three years, motors fail so often that multiple replacements under the same warranty, and door seals leak early enough that you'll wonder if they were installed at all. The firmware updates are worse: they've been known to strip features you paid for, lock settings you used to control, or brick the machine outright. When something breaks, Samsung's service network leaves you waiting weeks for a technician who may not show, then weeks more for backordered parts. Skip this and buy the Speed Queen FF7 or LG WM6700HBA instead.